Frequently Asked Questions
Everything you need to know about shopping with Joseph Joseph.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard delivery on all orders over $50, while a flat rate applies to smaller orders.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please ensure the product is in its original condition to receive a full refund.
Do your products come with a warranty?
Yes, most Joseph Joseph products are covered by a 2-year guarantee against manufacturing defects. Please register your product on our website to activate your warranty.
Are your plastic products BPA-free and food safe?
Absolutely. All Joseph Joseph kitchenware is made from high-quality, food-safe materials and is 100% BPA-free.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your door.
Are your products dishwasher safe?
Many of our products are dishwasher safe; however, we recommend checking the specific care instructions on the product page or packaging to ensure longevity.